FAQ's


Need your order ASAP! text -  VIP SHIPPING -  to (916) 793-7803 for item(s) availability before ordering

 

Please contact Customer Support if you are experiencing delays or to check status of package. (INFO@SHOPASHANTE.COM ). Due To Covid-19 please expect minor delays on shipping! If you need your item ASAP text VIP Shipping to (916) 793-7803 for item availability to ship VIP before ordering!

 

Online Orders with STANDARD SHIPPING can expect their packages to successfully deliver within 2-4 weeks of ordering. If you need your order ASAP text -  VIP SHIPPING -  to (916) 793-7803 for item(s) availability before ordering

Returns & Refunds

Here at Shop Ashante All sales are FINAL. We cannot CANCEL an order once it has been placed. If for any reason your package is not as described Please contact Customer Support via Email (INFO@SHOPASHANTE.COM ) within days from order delivery to report  an issue and submit photos for review. Please contact Customer Support if you are experiencing any issues regarding your package. (INFO@SHOPASHANTE.COM

 

Tracking & Shipping Policy 

When placing an order online you should receive an AUTOMATIC order number #00000. 

Tracking numbers will be provided within 7-10 Business Days after automatic order confirmation. Most packages are sent through USPS. Packages normally deliver within 7-15 Business Days after the tracking information has been sent. On Time Delivery is between 2-4 weeks after ordering. Business days do not include weekends.

Please Contact Customer Support if you are experiencing any issue tracking or updating the status of the delivery of your package at (INFO@SHOPASHANTE.COM ). Due to Covid-19 Please allow MAX 30-45 days for delivery.  

 

​Vip Express. We have your item(s) ready to ship with USA Priority mail. Reach out to us via Text (916) 793-7803 to confirm availability of item(s) before ordering of you need your item(s) ASAP.

 

LOST or STOLEN PACKAGE

If you believe that your package was lost or stolen, please contact the shipping courier first and send us an email. 

We are not responsible for lost or stolen packages.

 

Secure Ordering & Privacy Policy

We Value Protecting your Privacy at Shop Ashante, we’ve got your back. Especially when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure is a main priority.

Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.

When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.