FAQ's
If you need VIP Shipping please text - VIP - to (833) 255-9239 for item(s) availability before ordering!
Returns & Refunds
Here at ShopAshante All sales are FINAL. We cannot CANCEL an order once it has been placed. If for any reason your package is not as described Please contact Customer Support via Email ( INFO@SHOPASHANTE.COM ) within 5 days from order delivery to report an issue and submit photos for review. Please contact Customer Support if you are experiencing any issues regarding your package. (INFO@SHOPASHANTE.COM )
Please contact Customer Support if you are experiencing delays or to check status of package. ( INFO@SHOPASHANTE.COM ). Due To Covid-19 please expect minor delays on shipping! If you need your item ASAP text VIP Shipping to (833) 255-9239 for item availability to ship VIP before ordering !
Tracking & Shipping Policy
When placing an order online you will receive an AUTOMATIC order number #00000.
Tracking numbers will be provided within 7-10 Business Days after automatic order confirmation. Most packages are sent through USPS. Packages normally deliver within 7-15 Business Days after the tracking information has been sent. On Time Delivery is between 2-4 weeks after ordering. Business days do not include weekends.
Online Orders with standard shipping can expect their packages to successfully deliver within 2 - 4 weeks of ordering.
Please Contact Customer Support if you are experiencing any issue tracking or updating the status of the delivery of your package at (INFO@SHOPASHANTE.COM). Due to Covid-19 Please allow MAX 30-45 days for delivery.
VIP SHIPPING :
Vip Shipping: We have your item(s) ready to ship with USA Priority mail. Text VIP to (833) 255-9239 to confirm availability before ordering !
Vip Shipping: Processing time is next day! Item ships USPS estimated arrival 3-5 days. VIP shipping is FREE- you must confirm before ordering! We will give you a CODE to use at checkout!
How long is standard shipping ?
- Standard shipping has an on time guarantee to deliver with 2-4 weeks. Tracking numbers will be provided within 7-10 Business Days after automatic order confirmation. Most packages are sent through USPS. Packages normally deliver within 7-15 Business Days after the tracking information has been sent. On Time Delivery is between 2-4 weeks after ordering. Business days do not include weekends.
If you DO NOT text before ordering we cannot guarantee VIP shipping. We cannot cancel an order that has already been placed! If you need your item ASAP text VIP to (833) 255-9239 for item availability to ship VIP before ordering!
Was your package Lost or Stolen ?
If you believe that your package was lost or stolen, please contact the shipping courier first and then send us an email. We are not responsible for lost or stolen packages.
Secure Ordering & Privacy Policy
We Value Protecting your Privacy at Shop Ashante, we’ve got your back. Especially when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure is a main priority.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.